Shipping Policy
At Everglit, we’re committed to providing reliable and transparent shipping services to ensure your orders arrive safely and on time. Please review the following details to understand our shipping process, timelines, and policies:
1. Order Processing Time
All orders are processed within 1-3 business days (Monday-Friday, excluding weekends and major holidays) after payment confirmation.
Processing time includes order verification, packaging, and preparation for shipment. For custom or made-to-order items, processing time may extend to 5-7 business days.
You will receive an order confirmation email immediately after placing your order, followed by a shipping confirmation email with a tracking number once your package is dispatched.
2. Shipping Destinations
We offer shipping to most countries and regions worldwide. During checkout, enter your shipping address to confirm availability and view applicable shipping options.
Please note: We are not responsible for undeliverable addresses due to incorrect or incomplete information provided by the customer.
3. Shipping Methods & Timelines
Domestic Shipping (e.g., within your home country)
- Standard Shipping: Delivery takes 3-7 business days. Shipping fees are calculated at checkout, and free standard shipping is available for orders over [minimum amount].
- Expedited Shipping: Delivery takes 1-3 business days. Shipping fees are calculated at checkout based on package weight and destination.
International Shipping
- Standard International Shipping: Delivery takes 7-14 business days. Shipping fees are calculated at checkout, determined by the destination country and package weight.
- Express International Shipping: Delivery takes 3-5 business days. Shipping fees are calculated at checkout based on expedited carrier rates.
Delivery times are estimates and may vary due to carrier delays, customs processing, or unforeseen circumstances (e.g., weather, public holidays).
International orders may be subject to customs duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the order total or shipping fee. We recommend checking your local customs regulations before purchasing.
4. Free Shipping Policy
We offer free standard shipping on eligible orders that meet the minimum purchase amount (e.g., $50 USD for domestic orders / e.g., $100 USD for international orders).
Free shipping is automatically applied at checkout when the order qualifies—no promo code required.
5. Order Tracking
Once your order ships, you will receive a tracking number via email (check your spam/junk folder if you don’t see it).
Track your package using the provided link or by visiting the "Track Order" page on our website (enter your order number and email address).
If tracking information is not updated within 3 business days of receiving the shipping confirmation, contact our support team for assistance.
6. Lost, Delayed, or Damaged Packages
Lost or Delayed Orders: If your package does not arrive within the estimated delivery time (5+ business days for domestic orders / 10+ business days for international orders), contact us with your order number and tracking details. We will investigate with the shipping carrier and assist in locating the package. If the package is confirmed lost, we will offer a full refund or replacement.
Damaged or Defective Packages: Inspect your package upon delivery. If items are damaged or defective, contact us within 7 days of delivery with your order number and clear photos/videos of the issue. We will arrange for a refund, replacement, or return (at our cost) as needed.
7. Shipping Restrictions
We reserve the right to restrict shipping to certain locations due to carrier limitations or local regulations.
Prohibited items (e.g., hazardous materials, perishables) cannot be shipped. Refer to our Terms of Service for a full list of restricted products.
8. Contact Us
If you have any questions about shipping, tracking, or your order, please reach out to our support team:
Email: [everglitjewelry@gmail.com]
Live Chat: Available on our website during business hours (Monday-Friday, 9:00 AM - 6:00 PM [Time Beijing])
We aim to respond to all shipping-related inquiries within 24 business hours. Thank you for choosing Everglit—we appreciate your patience and trust!
Last Updated: November 26, 2025