Frequently Asked Questions
At Everglit, we’ve compiled answers to the most common questions from our customers. If you don’t find the information you need, feel free to reach out to our support team for further assistance!
Order & Payment
1. How do I place an order?
To place an order, browse our products, select your desired options (size, color, quantity, etc.), click "Add to Cart," and proceed to checkout. Enter your shipping and payment details, then confirm your order. You’ll receive an order confirmation email shortly after submission.
2. What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express, Discover, UnionPay), digital wallets (PayPal, Apple Pay, Google Pay, Shop Pay), and popular buy-now-pay-later services (Afterpay, Klarna, Affirm, Sezzle). All payments are protected by secure encryption technology.
3. Can I modify or cancel my order after it’s placed?
Orders are processed quickly (usually within 1-2 business days), so modifications or cancellations are only possible if requested within 24 hours of order placement. Contact our support team with your order number immediately—we’ll do our best to assist, but we can’t guarantee changes once fulfillment has begun.
4. Why was my payment declined?
Payment declines may result from insufficient funds, incorrect card details, expired cards, or security restrictions from your bank. Please double-check your payment information, ensure your card is valid, or try an alternative payment method. If the issue persists, contact your bank for further clarification.
Shipping & Delivery
1. Where do you ship?
We offer shipping to most countries worldwide. For a full list of eligible destinations, check our Shipping Policy or enter your location during checkout to confirm availability.
2. How long will it take to receive my order?
Processing time: 1-3 business days (excludes weekends and holidays).
Shipping time:
- Domestic orders: 3-7 business days via standard shipping; 1-3 business days via expedited shipping (varies by region).
- International orders: 7-14 business days via standard shipping (customs delays may extend delivery time).
You’ll receive a tracking number via email once your order ships.
3. Do you offer free shipping?
Yes! We provide free standard shipping on orders that meet the minimum purchase amount (see website banner or checkout for current offers). Standard shipping fees apply to international orders, expedited shipping, or orders below the free shipping threshold.
4. What if my order is lost or delayed?
First, check the tracking information for updates (delays may occur due to carrier issues or customs processing). If tracking shows no progress for 5+ business days (domestic) or 10+ business days (international), contact us with your order number—we’ll investigate and resolve the issue promptly.
Returns & Exchanges
1. What is your return policy?
We accept returns within 30 days of delivery for items that are unused, unwashed, undamaged, and in their original packaging with all tags intact. Customized, personalized, or final-sale items are non-returnable unless defective or damaged upon arrival.
For full details, refer to our Return Policy page.
2. How do I initiate a return or exchange?
To start a return or exchange:
- Contact our support team with your order number, reason for return, and photos (if the item is defective).
- Receive a return authorization (RA) number and detailed return instructions.
- Ship the item back within 7 business days of approval (we recommend using a trackable shipping method).
- We’ll process your refund or exchange within 5-7 business days of receiving the returned item.
3. Are return shipping costs covered?
Return shipping costs are the customer’s responsibility unless the return is due to our error (e.g., defective item, wrong product). In such cases, we’ll provide a prepaid return label or reimburse your shipping fees.
Products & Sizing
1. How do I find the right size for a product?
Most products include a detailed size chart on the product page (under "Size Guide" or "Specifications").
If you need additional help, contact our support team with your measurements—we’ll assist you in selecting the appropriate size.
2. Do you restock out-of-stock items?
We aim to restock popular items regularly! If a product is out of stock, you can sign up for restock notifications on the product page (enter your email to be alerted when it’s available again). Limited-edition or custom items may not be restocked.
3. Are your products authentic and high-quality?
Yes! All products sold at Everglit are 100% authentic and sourced from authorized suppliers. We stand behind the quality of our products—if you have concerns about an item, contact us immediately.
Account & Support
1. How do I create an account?
Click "My Account" in the top navigation bar, then select "Register." Enter your email address, create a password, and fill in your personal details.
Having an account allows you to track orders, save shipping addresses, and view your order history.
2. How can I contact customer support?
Our support team is available Monday-Friday (9:00 AM - 6:00 PM [Time Beijing]):
Email: [everglitjewelry@gmail.com]
Live Chat: Available on our website during business hours
We respond to all inquiries within 24 business hours.
3. Can I track my order without an account?
Yes! Enter your order number and email address on the "Order" page (found in the footer) to view real-time tracking updates.
Last Updated: November 26, 2025