After-Sales Service Policy

At Everglit, your satisfaction is our top priority. We strive to provide high-quality products and reliable support, ensuring a seamless shopping experience. If you have any questions, concerns, or need assistance with your order, please refer to the following after-sales guidelines:

1. Return & Exchange Policy

Eligibility: Items can be returned or exchanged within 30 days of delivery, provided they are unused, unwashed, and in their original packaging with all tags intact. Customized or personalized products are non-returnable unless defective.

Process: Contact our support team at everglitjewelry@gmail.com with your order number, product photos (if defective), and reason for return/exchange.

Once approved, we will send you a prepaid return shipping label (for eligible regions) or return instructions.

Return the item(s) within 7 business days of approval. We recommend using a trackable shipping method.

After receiving and inspecting the return, we will process your refund (to the original payment method) or send the exchanged item within 5-7 business days.

2. Defective or Damaged Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery. Provide your order number and clear photos/videos of the issue, and we will:

Offer a full refund, send a replacement (free of charge), or arrange for a repair (if applicable). We cover all return shipping costs for defective or damaged items.

3. Refund Policy

Refunds will be processed within 5-7 business days after we receive and verify your return.

The refund amount will exclude original shipping fees (unless the return is due to our error).

Please note that payment processing times vary by provider (e.g., credit card companies may take 3-5 business days to reflect the refund in your account).

4. Shipping & Delivery Issues

If your order is lost, delayed, or missing, please contact us with your tracking number. We will investigate with the shipping carrier and assist you in resolving the issue.

For international orders, customs delays or fees are the responsibility of the recipient. We recommend checking your local customs regulations before purchasing.

5. Contact Us

Our customer support team is available Monday-Friday (9:00 AM - 6:00 PM [Time Beijing]) to assist you.

Email: [everglitjewelry@gmail.com]

Live Chat: Available on our website during business hours

We aim to respond to all inquiries within 24 business hours. Thank you for choosing Everglit—we appreciate your trust and look forward to serving you again!

Last Updated: November 26, 2025